Hardcover: 272 pages
Publisher: Wiley; 1 edition (April 6, 2009)
Language: English
ISBN-10: 0470449985
ISBN-13: 978-0470449981
Product Dimensions: 6.5 x 1 x 9.2 inches
Shipping Weight: 1 pounds (View shipping rates and policies)
Average Customer Review: 4.2 out of 5 stars See all reviews (14 customer reviews)
Best Sellers Rank: #459,245 in Books (See Top 100 in Books) #140 in Books > Business & Money > Insurance > Risk Management #251 in Books > Business & Money > Accounting > Managerial #374 in Books > Business & Money > Management & Leadership > Quality Control & Management > Quality Control
One of the quotes Gary uses in this book is Leonardo da Vinci's observation that "There are three classes of people: Those who see. Those who see when they are shown. Those who do not see." We are fortunate that one of "those who can see" can also cut through the software and consulting marketing hype and effectively communicate to those of us "who only know when they are shown" what performance management really is, its purpose, its benefits, and how it fits into the grand scheme of business leadership. Gary's discussion of business intelligence hierarchy and its parallel with human brain activity is, by itself, worth the cost of the book. This book is a must for anyone who wants to truly understand business performance management before putting its principles into practice.
Gary Cokins' book "Performance Management" is the best collection of thinking on the subject that I have seen. Gary doesn't waste time with abstract ideas -- he provides practical insights into today's (and tomorrow's) managerial problems, along with solutions that work. I know they work because my firm's performance has improved significantly as a result of applying what Gary teaches.The content of the book is divided into many short chapters written in an informal, sometimes irreverent, but always engaging style. You may be tempted to read multiple chapters in one sitting. I wouldn't advise it. Rather, read a chapter and then give yourself time to think about it. The more you do, the more you'll understand just how profound the wisdom is that Gary shares with his readers.
Incredibly relevant read - Gary ties together the elements that really matter to enable decision making - all in an interesting read. I found immediate, useful value to utilize.
Gary Cokins new book is a well organized, human scale approach to putting analytics to work in practical terms. Rather than focus on just theory, Cokins lays out the intellectual underpinnings of Performance Management and then demonstrates how this affects the true and real life challenges faced by increasingly complex organizations. Cokins makes clear that there are no magic bullets to improve performance but that consistently applied logic and disciplined objectivty are achievable and will bring the results. I recommend "Performance Management: Integrating Strategy" to anyone faced with creating sustained value in any enterprise. Cokins might not make it easy but he makes you smarter.
Performance Management (EPM / CPM) being an evolving field - and also because it draws from such a broad array of disciplines, it is really tough to "get your arms around" the full scope and say - "All this needs to be done inorder to implement an effective EPM system".For anyone starting on an EPM journey needing to take stock of all the tools one needs to carry in the toolkit - this book is the ultimate guide for the same.What are the different components in the EPM system, how they interact and influence each other has been beautifully brought out. The observations about Scorecards / report cards and mgmt attitudes is absolutely spot-on. Differences b/w mere dashboards and the BSC answers some fundamental questions raised in organizations which think that a few metrics and a dashboard style representation of the same is all there is to a BSC implementation.EPM is THE ultimate systems integration job - the full scope becomes clear only after reading this book. Visionary stuff.!!
I could say that within the 227 pages of this book I more or less found what I was looking for! A well written summary of key performance management topics (e.g. environmental performance management,customer value management etc). The fact that the book is divided into 35 chapters (on average 6,5 pages per chapter) is very useful as within a few minutes the reader is able to get the basic idea of the most important performance management issues. Also, I found the "question - answer" type of writing of some of the chapters very amusing.I would strongly suggest this book to other readers!
Gary Cokins asked me to endorse this book. And I didn't hesitate, for the value of Chapters 33 and 34 alone!Chapter 33 is a short collection of "Dear Diary" excerpts from the future, about what people have learned from performance management. I love "Dear Diary of Spray-and-Pray Marketing" and "Dear Diary of Employee Turnover". And Chapter 34 is "A Dear-CEO Advice Column You Might Want to Read". And you do. It's got some questions to ask to get people thinking about the importance of performance.It's not a how-to book, but a thought-provoker, and great to give your managers and executives just a chapter or two, to provoke their thoughts. It will be another opportunity for them to come around to the value of measuring and managing organisational performance. Gary has a style that speaks sense to everyone.
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