Hardcover: 330 pages
Publisher: McGraw-Hill Education; 1 edition (January 7, 2004)
Language: English
ISBN-10: 0071392319
ISBN-13: 978-0071392310
Product Dimensions: 6.3 x 1.1 x 9.4 inches
Shipping Weight: 1.4 pounds (View shipping rates and policies)
Average Customer Review: 4.5 out of 5 stars See all reviews (249 customer reviews)
Best Sellers Rank: #5,023 in Books (See Top 100 in Books) #1 in Books > Business & Money > Industries > Automotive #1 in Books > Business & Money > Industries > Transportation #3 in Books > Business & Money > Management & Leadership > Quality Control & Management > Quality Control
This book puts Toyota back where it belongs: front and center in the world of the lean enterprise. The idea that Toyota just originated lean and that others have since taken it further is a fallacy that has lately been creeping into publications and conference presentations. The reality is that Toyota is still far ahead and that the vast majority of companies that claim to be lean are only "kinda, sorta" lean, with managements that simply have not understood the approach.The book has a visible structure that the reader can use to zoom in on topics of interest. Fourteen principles are stated upfront, and then a chapter is devoted to each of these principles. The writing is clear, and many outside sources are acknowledged with a thoroughness that is uncommon in business books. In particular, 28 Toyota executives are acknowledged or quoted, which gives the book the flavor of an authorized rendition of the company's philosophy.The book's greatest strength, the closeness of the author to the company's management, is also its main limitation. As an academic, the author could have assumed a less worshipful stance. For example, rather than taking management statements about wanting to do right for society as a whole at face value, he might have pointed out that they sound like obligatory recitations of Confucian values, and that it is arguable that flooding the world with cars is in the best interest of the human race. Also, without attacking the company, he could have made its portrayal more nuanced and vivid by including more points of view, such as those of line workers and former employees who may have a different perspective than current top managers.
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