Hardcover: 240 pages
Publisher: McGraw-Hill Education; 1 edition (October 21, 2016)
Language: English
ISBN-10: 1259642933
ISBN-13: 978-1259642937
Shipping Weight: 1.7 pounds (View shipping rates and policies)
Best Sellers Rank: #2,049,117 in Books (See Top 100 in Books) #133 in Books > Business & Money > Industries > Pharmaceutical & Biotechnology #1422 in Books > Business & Money > Processes & Infrastructure > Organizational Learning #1847 in Books > Business & Money > Marketing & Sales > Customer Service
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