Paperback: 322 pages
Publisher: CreateSpace Independent Publishing Platform (February 28, 2011)
Language: English
ISBN-10: 1456474820
ISBN-13: 978-1456474829
Product Dimensions: 6 x 0.7 x 9 inches
Shipping Weight: 1.2 pounds (View shipping rates and policies)
Average Customer Review: 4.6 out of 5 stars See all reviews (51 customer reviews)
Best Sellers Rank: #134,192 in Books (See Top 100 in Books) #98 in Books > Business & Money > Industries > Service #205 in Books > Business & Money > Industries > Hospitality, Travel & Tourism
Over all this was a good book with some good insights from owners or various types of restaurants. It was a good read however I did have two problems with the book which is why it's only getting 4 stars.Issue # 1: Hello Cupcake on page 204 lacked a lot of in depth information that the rest of the chapters had. The common question asked to all of the other owners, why is the failure rate so high, got a poor response. The fact that Hello Cupcake has only been in business since 2008 and the book was written 2010 and published in 2011 was a poor choice for a business doing well over the long haul. It may have been better if the author would've explained the need or reason, such as doing it purpose to document a new busines that's just getting going. Even by itself it may have beeen ok but when placed next to restaurant owners that have been doing this for decades it felt out of place.Issue # 2: A large majority of the chapters touched on the fact that the owners use Schedulefly, a web based software that is run by the author and his partners. Constantly seeing talk of Schedulefly made me wonder if the criteria for being included in the book was simply using Schedulefly as a customer. This probably was not the case but it's not the best thing to think of when reading. When some of the owners talked about Schedulefly it felt as though their responses were solicited rather than them genuinely liking the product so much they felt the need to mention it.This is a still a good book and with some updates could be a great book. There's a lot of good information however it may or may not apply to your restaurant depending on your regional location. Most of the insights in the book are accurate.
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