Managing Front Office Operations With Answer Sheet (AHLEI) (9th Edition) (AHLEI - Front Office Operations) Download Free (EPUB, PDF)
Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.
Series: AHLEI - Front Office Operations
Paperback: 653 pages
Publisher: Educational Institute; 9 edition (May 6, 2013)
Language: English
ISBN-10: 0133430782
ISBN-13: 978-0133430783
Product Dimensions: 6.9 x 1.3 x 8.9 inches
Shipping Weight: 2.3 pounds (View shipping rates and policies)
Average Customer Review: 4.3 out of 5 stars See all reviews (6 customer reviews)
Best Sellers Rank: #107,806 in Books (See Top 100 in Books) #73 in Books > Business & Money > Industries > Service #164 in Books > Business & Money > Industries > Hospitality, Travel & Tourism #2603 in Books > Textbooks > Business & Finance
gr8 textbook,would be better if quiz and other materials come with the book too
Love this book, although it's very thick
It good condition.
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